Total Quality Management
We take quality very seriously and our policy is one of Total Quality Management. We apply this to all of our procedures and our people. Our ISO 9001 Quality Management System is designed to give you peace of mind. Our commitment to Investors in People supports our aim to deliver outstanding quality.
Because we understand the effect that a poor translation or an incorrect interpretation could have on your business, we place great emphasis on robust checking, monitoring and feedback procedures for all of our work. Our systems are fully transparent and independently audited. But perhaps the best guarantee of the quality we deliver is the number of long-established clients who rely on Eclipse. Building these relationships is the basis of the company's long-term strength.
How are we doing?
We like to know how we are doing and what we could do better. We conduct regular surveys to ask our customers for feedback. Tell us how we are doing by completing our customer satisfaction survey.